a) Best practice 1: ÖZIV SUPPORT

ÖZIV SUPPORT offers coaching for people with disabilities or chronic illnesses. SUPPORT was the first offer for disabled people that started coaching. It focuses on peer counselling and empowerment. The coaching is primarily used to promote one’s own skills and to demonstrate one’s own possibilities for action and working out new perspectives.

Peer Counselling:

ÖZIV SUPPORT coaches are predominantly people with disabilities. They operate according to the motto "affected advise affected" (Peer Counselling). They have a comprehensive coaching qualification.

This approach assures that in the coaching process, coaches and clients have a common background of experience. Fear of the unknown are thus avoided, and a common basis for a trusting atmosphere during discussions is given.

b) Best practice 2 : ÖZIV ACCESS 

Despite the Disability Discrimination Act, persons with disabilities in Austria still cannot participate equally in all areas of life (school, housing, culture, work, etc.). The lack of accessibility and awareness in various areas prevents their full inclusion.

ÖZIV ACCESS offers consultancy services and solutions in the field of accessibility which are sensitive to the needs of persons with disabilities and their families. Specially trained consultants advise in the fields of built environment, design, communications and social accessibility. Tailor-made training is therefore offered in order to increase sensitivity and advise a specific group of individuals, e.g. employees, in dealing with persons with disabilities.

c) Best practice 3:  ÖZIV Rollodrom

The Rollodrom is a wheelchair trail, which came into use at the national disability week in 1996. 

On a surface of approximately 100 m2, people without disability experience can experience the world from the perspective of a wheelchair in replicas of everyday situations (kitchen, elevator, toilet, etc.). They must overcome the daily obstacles of wheelchair users. In this way, also the non-disabled visitors get insight into the everyday life of a wheelchair user which often requires courage to take risks.

Any person who tried once to drive through with spinning wheels at a gravel road knows what is being discussed.The Rollodrom creates understanding for people with disabilities and reduce inhibitions. Thus, the encounters can become better and more open.

d) Best practice 4: Innovative Practices 2014 on Accessibility

Easy Entrance GmbH develops workable, realistic and cost-efficient solutions that enable companies to create accessible and organizational work environments. Sustainable solutions are jointly developed on the conceptual basis of “accessibility” and “design for all”.

As a business consultancy and technical architecture company, easy entrance offers services for the entire process from conception through planning to implementation.

Creating a work environment which takes into account the needs of all employees and customers is increasingly a challenge for the management of companies: people are getting older and have to work longer. Medical conditions and disabilities occur frequently. Diseases of the musculoskeletal system are increasing just as the number of visually or hearing impaired people.

In order to obtain job security and thus the performance of staff, it is becoming increasingly important to design barrier-free access to the business environment: easily passable doors, continuously-developed levels and safely stairs to climb, understandable guidance systems and identifiable markings in glass doors and glass elements are some aspects that increase the safety.

Design for All, Universal Design and accessibility are recognized and proven ways to customized jobs.

e) Best practice 5: Werkstart

Werk start is the qualification institute of start pro mente, with the goal of integration or re- integration into the labour market.

Start support into working life

Adolescents and adults with learning difficulties and / or mental health problems are pre-pared one year at work start for a job in the labour market.

  • Usually, it is their first job.
  • In most cases, it is the first self-earned money.

We therefore make a contribution to their self-determined life and shape their future:

  • We support people individually in vocational training
  • We focus on existing strengths and abilities.
  • We offer vibrant learning and experiential spaces for everyone involved and focus on appre-ciative interaction.
  • We encourage people to develop and maintain curiosity and interest in working.
  • We develop competencies at various levels (technical, social, emotional, cognitive, physical, aesthetic, ...).
  • We enable success but deal with failures and changes in an constructive manner

We are aware of ourselves as employers of the importance of health for all employees and thus we build bridges to viable, sustainable and successful working and living worlds.

f) Best practice 6: Wien Work 

Wien Work is a non-profit enterprise in the social economy with a labour market policy mandate. The company’s goal is to provide to and create jobs for disadvantaged people in the labor market. People with disabilities, chronic illnesses or long-term unemployed people get a chance to participate in the economic and social process.

WienWork employs approximately 600 employees. Around 140 are in training. 70 percent of the employees, workers and apprentices have physical, sensory or learning disabilities or a chronic disease. A part of them was long -term unemployed. However, employment does not have the character of an occupational therapy, but is based on work input, e.g. as a painter, seamstress, metal worker or carpenter. The staff produces competitive products and receives a corresponding salary.

  • Office services: support for associations and small businesses
  • Copy service: creates print materials from business cards to seminar documents
  • Document scanning: creates electronic archives and scans paper documents
  • Facility Service: cleaning and lawn care
  • Catering: for canteens and restaurant catering and social club:
  • Wood: carpentry for measure- made and serial furniture
  • Metal: processed parts for industry
  • Upholstery: makes old pieces of furniture new again
  • Renovation: for old and new buildings, domestic workers service
  • Textile: Tailoring for special productions and series productions
  • Dry cleaning: for private clients and operates an industrial laundry

g) Best practice 7: Zero project

The Zero Project was initiated by the Essl Foundation in 2010. It is run in partnership with the World Future Council since 2011 and with the European Foundation Centre since 2013.

The Zero Project is not a legal entity, but is an initiative led by a small core team of professionals from the Essl Foundation, the World Future Council and the European Foundation Centre, whereas the expertise comes from a huge network of all kinds of disability experts from around the world. In the last three years, approximately 2,000 experts from more than 130 countries have contributed in different ways, such as by nominating outstanding projects, evaluating ideas and projects, developing social indicators etc. There are numerous supporters of the Zero Project who do a lot more than that, such as providing knowhow, time, networks and financial support.

The Zero Project network of more than 1,000 experts. They

  • contributed to the Social Indicators on the state of implementation from 130 countries
  • selected 54 Innovative Practices on Accessibility
  • selected 15 Innovative Policies on Accessibility
  • with additional analysis by G3ict on the accessibility of Information and Communication

Technologies worldwide.